RBC ADVICE EVENTS
Frequently Asked Questions
Don’t have a log in email or you have forgotten your login email and/or password?
Branch email address is: zzBRxxxxx@royalbank.com (xxxxx is your 5 digit transit number).
Career sales/FP: try your own RBC email (email@example.com).
Try the password: adviceevents go to dashboard.limelightplatform.com and click “Forgot Password”. Fill in your email address. An email will be sent right away.
If you aren’t with a branch or can’t access the BR mailbox then contact Snow Le at firstname.lastname@example.org and she can request personalized access for you.
Trouble registering your advice event?
Please contact Snow Le at email@example.com.
Need to cancel or make changes to your event?
If you have previously submitted this form and require changes, please e-mail Snow Le and Carmen Ryujin with the following information:
How do I know who has registered for my event?
Please refer to the Manage Your Event tab for instructions on how to access the registration list.
How do I find the Event ID for my event?
Please refer to the confirmation email you received when your event was approved. You will find your specific Event ID within that email.
How do clients register for a specific event?
Please direct the client to rbc.com/bcevents. On the right hand side under Search for an Event clients can enter the specific Event ID for your session, click Find Events and then complete the registration page.
Is the client registration site rbc.com/bcevents mobile friendly?
Yes, clients can view the registration system from any device.
How do I send a Reminder Email to everyone registered?
The system will automatically send a reminder email to everyone registered for your event two days prior to the event.
How do I send a Thank You Email to everyone who attended my event?
The system will automatically send a thank you email to everyone who checked in online at the event. The email will be sent 24 hours after the event.
I forgot to check in clients online at the event
You will need to sign into dashboard.limelightplatform.com and manually check in the guests who attended. Provided step by step. It is important to check off who attended ASAP so the guests will receive a thank you email and we can accurately track who registered vs who attended.
What if I want to use my own marketing material to promote my event?
Please use the approved templates provided under the Marketing Your Event tab as they include the rbc.com/bcevents URL.
Where do I set up my email?
Go into the project labeled “RBC Events Email” and click the “Projects” button. You can start setting up your email on the Communication section of the Limelight Platform canvas. Click here to see the full guide.
What template should I select?
Please select the pre-uploaded RBC template.
How do I change the email header?
YOUR REGISTRATION HAS BEEN SUBMITTED!